Returns Policy

Repairs

If a repair develops the same fault again within the warranty period, bring it back and we'll put it right, free of charge — see our warranty information. Our standard approach is to fix the issue again rather than offer a cash refund on repair labour.

This doesn't affect your statutory rights under the Consumer Rights Act 2015: if a repair wasn't carried out with reasonable care and skill, you may be entitled to have it put right, a price reduction, or in some circumstances a refund, regardless of what's written here.

Accessories bought in store

We accept exchanges on accessories within 24 hours of purchase, provided the item is unused.

Phones bought in store

We accept exchanges on phones within 24 hours of purchase, provided the phone is unused and undamaged, and returned complete with its box, charger and any accessories it came with.

Faulty items

If something we've sold you develops a fault, your consumer rights under the Consumer Rights Act 2015 apply regardless of what's written here.

How to start a return

Bring the item and your receipt or WhatsApp confirmation to the shop, or call first.